Customer service and managing complaints is a key function in all job roles and a critical skill you’ll need to be successful. This skill-set fosters and develops these essential service skills to identify the customer’s needs and deliver good customer service. This skill-set also teaches effective complaint handling skills and shows how outcomes can be improved by an awareness of how people respond to the right communication approach. You will also learn about typical procedures that businesses want applied to any complaints received and how to best adapt your communication to the specific needs of the customer.
Upon successful completion of assessment task(s) students will be awarded a Statement of Attainment for units: BSBCMM301 Process customer complaints and BSBCUS301 Deliver and monitor a service to customers.
This online course is part of the Skilling for Recovery - Skill Up from Home fee-free part qualifications program. Skilling for Recovery is part of a matched funding commitment between the NSW and Australian governments under the JobTrainer Fund.
These courses are all tailored to high-demand professions and you can do them from the comfort of your own home. Get the skills and training for the next exciting step in your career.