The BSB20120 Certificate II in Workplace Skills has been designed to provide essential office and reception skills, preparing you for various entry-level roles in business services.
This course equips you with the foundational skills needed to thrive in the workplace, including communication, teamwork, customer service, time management, and proficiency with office technology like computers and printers. Students will gain valuable insights into business procedures, workplace safety, and the use of digital technologies, setting a strong foundation for future employment or further study in business management and related fields.
Whether you’re starting your career or preparing for new opportunities, the BSB20120 Certificate II in Workplace Skills is a versatile entry-level qualification that reflects the everyday skills used in business environments across industries. With its focus on practical skills and direct supervision, this course offers a solid pathway to employment or further education in the dynamic business services sector.
Course outline
In the BSB20120 Certificate II in Workplace Skills, students gain the knowledge and skills to carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills.
You will learn some basic skills to operate effectively in an office environment, including:
- How to keep yourself, co-workers and customers safe
- Managing your workload and priorities
- Working within a team and communication skills
- Provide great customer services
You will also improve your LLND skills, communicate effectively in the workplace, and develop study and employment goals in a supportive and nurturing environment.
Course outcome
Upon successful completion of this course, you will be issued a BSB20120 Certificate II in Workplace Skills, giving you the skills to enter the business services workforce.
Where a learner does not satisfactorily complete the full qualification, a statement of attainment will be issued for those units where they have been deemed competent.
Delivery
This course will run one day a week for 20 weeks via classroom-based face-to-face learning. Education is not one-size-fits-all. We aim to empower each student with the tools and resources necessary for success. The journey is not just about textbooks and assessments but about fostering a dynamic and interactive classroom and offering a safe space.
Students will be expected to complete additional study at home, and work may be required between classes to complete the assessments.
Assessment
Assessments are made against units of competency from CHC22015 Certificate II in Community Services. For this course, assessment will entail the following:
- The assessments will validate underpinning knowledge, skills and attributes required to meet the course outcomes.
- A range of assessment strategies will be selected to meet different learner needs. Assessment methods include written, oral and practical tasks and assessments. You will be informed when assessments are to take place.
Pre-requisites
An appropriate level of language, literacy and numeracy (LLN) skills is required to enrol in this course.
As part of our pre-enrolment process, all prospective students complete a Reading, Writing, and Math Evaluation. This helps us see you have the foundation skills needed for success in the course, and it also lets us find any area where you may need extra support.
Requirements
No requirements for this course.
Fee range
From $0 to $3,550*.
*This course may be fee-free for eligible students. Please call our friendly Student Support team to find out if you are eligible. This training is subsidised by the NSW Government.
